Refund policy

RETURN AND EXCHANGE POLICY
Last Update: April 16, 2025

Thank you for shopping at our online store. We value your business and are committed to delivering high-quality products. Please read this policy carefully before placing an order.

This policy applies to all purchases made through our website.

INTERPRETATION AND DEFINITIONS

Interpretation
Capitalized terms have specific meanings, whether in singular or plural form.

Definitions

  • Company ("we", "us", or "our") refers to the business operating this online store.

  • Goods are the items available for purchase through our website.

  • Orders are completed transactions made through the website.

  • Website refers to our online store.

  • You refers to the individual or entity making a purchase.

RETURN AND REFUND POLICY

We do not accept returns or issue refunds for any reason other than receipt of damaged goods.

Refunds are only issued if the goods arrive damaged. No other requests for return, refund, or exchange will be accepted.

To qualify for a refund:

  • You must contact us within 3 days of delivery.

  • Provide photo evidence clearly showing the damage to the item(s), including packaging if applicable.

  • The product must be unused and in its original condition.

  • Include your order number or proof of purchase.

Once your claim is reviewed and approved, we will process a refund to your original payment method.

EXCHANGE POLICY

Exchanges are only granted for items that arrive damaged or defective.

To request an exchange:

  • Contact us within 3 days of delivery.

  • Provide photo documentation of the damage.

  • Include your order number or proof of purchase.

If the request is approved and the item is available, a replacement will be shipped. If not, a refund will be issued.

HOW TO REPORT DAMAGED GOODS

To request a refund or exchange for damaged goods, please contact us through our Contact Page:
https://honey-pot-genetics.com/pages/contact

Please include:

  • Order number or proof of purchase

  • Photos clearly showing the damage

  • Brief description of the issue

We will notify you of your request status via the contact information you provide.